PRIVACY POLICY
Privacy Policy
At Crambo Alquiler, SL (hereinafter “Crambo Rental”), we are committed to protecting and respecting your privacy. This privacy policy describes how we collect, use, protect and manage the personal information you provide to us through our website www.cramborental.com .
1. Information Collected
At Crambo Rental, we collect personal information when you interact with our website www.cramborental.com . This information may include, but is not limited to:
Contact Data: Name, email address, telephone number and postal address provided voluntarily when completing contact forms, making enquiries, subscribing to newsletters or requesting services.
Browsing Information: Technical information such as IP address, browser type, operating system, pages visited, browsing time, and other similar metrics, collected automatically through cookies and other tracking technologies. This information is used to improve the user experience and analyse website performance.
Account Data: In the case of the creation of user accounts, registration data, such as username and password, is collected to provide access to certain areas of the website and to manage the user’s account.
Additional Information: Other information that the user voluntarily chooses to provide in comments, opinions, surveys or any other form on the website.
Use of Information Collected
The information collected is used to provide you with requested services, respond to enquiries, manage user accounts, improve our products/services and personalize your experience on our website. This information may also be used for marketing and commercial communications, provided that you have consented to receive such communications.
We collect and process this information in accordance with the applicable data protection regulations in order to ensure the confidentiality, integrity and security of the personal data collected.
2. Use of Information
At Crambo Rental, we use the personal information we collect for the following specific purposes:
Provision of Services: We use your personal data to provide you with the services you request through our website, such as the rental of audiovisual equipment for events, the management of bookings, deliveries or any other requested service.
Customer Service: The information collected allows us to respond to your enquiries, questions or requests for information. We use your contact details to communicate with you and provide you with the necessary support in relation to our services and products.
Personalisation and Improvement of the Website: We analyse the information collected to understand how users interact with our website. This helps us to improve the functionality of the site, its usability and to optimise the user experience.
Commercial Communications: If you have given your consent, we may use your contact information to send you relevant information about our products, promotions, events or service updates. You will always have the option to unsubscribe from these communications.
Legal and Regulatory Compliance: We use personal data to the extent necessary to comply with legal and regulatory obligations, to protect our rights, property and safety, and to prevent fraud or illegal activities.
We respect your privacy and will only use your personal information for the purposes described above and for which you have given us your consent, where necessary. We will not sell, rent or share your personal information with third parties except in the situations described in our privacy policy or where required by law.
3. Information Sharing and Dissemination
At Crambo Rental, your privacy is our priority. We are committed to not sharing, selling or renting your personal information to third parties, except in the following circumstances:
Provision of Services: We may share your personal data with third party service providers who work with us to provide you with the requested services. These service providers may include transportation companies for the delivery of equipment, payment system providers, among others. These third parties have access to your information only to the extent necessary to perform the contracted services and are obligated to maintain the confidentiality and security of your information.
Legal Compliance: In certain cases, we may be legally compelled to disclose your personal information in response to a valid request from governmental authorities, in compliance with a court order, legal process or regulatory requirements.
Explicit Consent: We will always obtain your explicit consent before sharing any personal information with third parties for purposes unrelated to the provision of requested services.
Protection of Rights: We reserve the right to disclose personal information to protect our rights, property or safety, as well as to prevent fraud or illegal activities that may affect Crambo Rental or our users.
We are committed to ensuring that any disclosure of your personal information to third parties is done securely and in accordance with our privacy policies and applicable data protection laws.
4. Data Security
At Crambo Rental, we understand the importance of protecting your personal information. Therefore, we have implemented a comprehensive and continuously updated set of measures covering technical, administrative and physical aspects to ensure the security of your data against any risk of unauthorised access, misuse, unauthorised disclosure or alteration.
Technical measures: We use advanced encryption technologies to protect the transmission and storage of sensitive data. Our systems and servers are backed by up-to-date security solutions and intrusion detection systems to monitor and prevent potential threats.
Administrative Measures: We implement strict access control protocols and information restrictions within our organisation. In addition, we provide ongoing training to our staff on secure personal data handling and processing practices.
Physical Measures: Our physical facilities have robust security measures in place, such as access control systems, camera surveillance, and other physical security measures to protect unauthorised access to equipment containing personal data.
In addition, we conduct regular risk assessments and security audits to identify potential vulnerabilities and take proactive preventative measures to maintain the integrity and confidentiality of the information you entrust to us.
We are committed to protecting your personal data and are continually improving our security protocols and procedures to ensure a safe and secure environment for handling information.
5. Links to Other Websites
Our website may contain links to other websites of interest. However, we have no control over those external sites and therefore cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites.
6. Your Rights
At Crambo Rental, we recognise and respect your rights over your personal data. We want to ensure that you have control over the information you provide to us. herefore, we guarantee you the following rights:
Right of Access: You can request information about what personal data we are processing about you and obtain details of how that data is used.
Right of Rectification: You have the right to correct any inaccurate or incomplete personal information that we hold about you.
Right to restrict processing: In certain circumstances, you may request that we restrict the processing of your personal data. This may involve restricting the use or storage of your data for a certain period of time.
Right of Deletion: You may request the deletion of your personal data from our database if you consider that it is no longer necessary for the purposes for which it was collected, provided that there is no legal or contractual obligation requiring us to retain that data.
Right to Data Portability: Should you wish to transfer your data to another organisation, we will provide you with your personal data in a structured and readable format.
To exercise any of these rights or if you have questions about how we handle your personal data, we invite you to contact us through the channels indicated in the contact section of our website. We will be happy to assist you and answer any questions you may have about your rights and Crambo Rental’s handling of your personal data.
7. Changes to the Privacy Policy
We reserve the right to update or modify this privacy policy at any time. We encourage you to periodically review this page to be informed of any changes. Your continued use of the website following the posting of changes constitutes acceptance of those changes.